Managing Small Business Accounts Receivable

Small businesses often rely on effective accounts receivable management to maintain a healthy cash flow and ensure the sustainability of their operations. Accounts receivable, the money owed to a business by its customers, play a crucial role in the financial well-being of any small enterprise. In this comprehensive blog post, we will explore the various aspects of accounts receivable, including the fundamentals, the differences between accounts payable and receivable, the concept of factoring, and strategies for managing past due accounts. By the end of this article, readers will have a deeper understanding of the importance of small business accounts receivable and the best practices for small businesses to optimise this critical financial component.

small business accounts receivable

Accounts Receivable Basics

At its core, accounts receivable represents the money owed to your business by customers for goods or services delivered on credit. It’s essentially the “IOU” you receive when a customer purchases something with a promise to pay later. This unpaid amount becomes an asset on your business’s balance sheet, reflecting the incoming revenue stream.

The procedure for handling small business accounts receivable is an essential part of running your company. It all starts with a sale, where you deliver a product or provide a service. The next step involves sending a clear and professional invoice to your customer, outlining the details of the purchase, including the amount owed and the due date. Keeping track of outstanding bills and contacting clients to guarantee prompt payments are crucial components of accounts receivable management.

Accounts Payable vs. Receivable

It’s easy to confuse accounts receivable with accounts payable (AP), but there’s a key distinction. Accounts payable represent your business’s short-term obligations to vendors and suppliers, the money you owe for goods or services received on credit. Essentially, AR reflects money coming in, while AP signifies money going out. Here’s a table summarising the key differences:



Accounts Receivable (AR)

Accounts Payable (AP)


Track money owed to you by customers

Track money owed by you to vendors


Represents money expected to be received in the near future

Represents money expected to be paid in the near future


Focus on collecting payments from customers

Focus on paying outstanding invoices to vendors

What is Accounts Receivable?

For small businesses, where cash flow is often tight, managing accounts receivable effectively is paramount. Here’s why:

  • Maintaining Cash Flow: Efficient AR management ensures a steady stream of incoming payments, preventing cash flow shortages that could hinder your ability to meet operational expenses.
  • Improving Profitability: Delayed payments tie up your capital, impacting your bottom line. Effective AR processes minimise late payments, maximising profitability.
  • Building Customer Relationships: Clear communication and timely follow-up on invoices promote positive customer relationships.
  • Making Business Decisions: Accurate AR data allows you to make informed financial decisions, such as planning future investments or negotiating with suppliers.

The Types of Transactions that Contribute to Accounts Receivable

Several types of transactions can contribute to your accounts receivable:

  • Credit Sales: When you sell goods or services and allow customers to pay at a later date, the outstanding amount becomes part of your AR.
  • Layaway Purchases: In a layaway scenario, the customer pays a portion of the total cost upfront, with the remaining balance constituting an AR entry until fully paid.
  • Deposits on Services: When a customer prepays a portion of the service fee, the deposit represents an AR entry until the service is complete.
accounts receivable

Factoring Accounts Receivable

Factoring accounts receivable is a financial option some businesses consider to improve cash flow. Here’s the basic concept:

  • A factoring company purchases your outstanding invoices for a discounted price.
  • They collect the full amount from your customers.
  • You receive the discounted invoice amount immediately, minus the factoring fee.

Factoring Accounts Receivable Formula:

The factoring fee is typically calculated as a percentage of the total invoice amount. Here’s a simplified formula to estimate the amount you’d receive after factoring:


Discounted Invoice Amount = Invoice Total x (1 – Factoring Fee)


  • Accounts Receivable Invoice Amount: The total value of the outstanding invoice or invoices being factored.
  • Factoring Fee Rate: The percentage fee charged by the factoring company for providing the immediate cash advance.

For example, let’s say a small business has an outstanding invoice for €50,000, and the factoring company charges a fee of 3% of the invoice amount. The factored accounts receivable would be calculated as:


Factored Accounts Receivable = €50,000 × (1 – 0.03)

Factored Accounts Receivable = €50,000 × 0.97

Factored Accounts Receivable = €48,500


In this scenario, the small business would receive €48,500 from the factoring company, which is the invoice amount minus the 3% factoring fee.

Important Considerations:

Factoring can be a helpful tool, but it’s crucial to weigh the pros and cons. Factoring fees can reduce your overall profit margin. Additionally, relying heavily on factoring can impact your customer relationships, as some customers may be hesitant to deal with a third-party collection agency.

Strategies for Collecting Past Due Accounts Receivables

Even with the best intentions, some customers may delay or neglect payments, leading to past due accounts receivable. Here are some strategies to effectively manage and address these situations:

  • Establish Clear Credit Policies and Payment Terms: Define your credit terms upfront, outlining the payment due date, late payment fees, and your approach to collections. Clearly communicate these terms in your sales agreements and invoices.
  • Prioritise Early Intervention: Don’t wait for invoices to become significantly overdue before taking action. Develop a system for sending polite yet firm payment reminders via email or phone calls shortly after the due date.
  • Offer Multiple Payment Options: Provide your customers with convenient payment options like online portals, credit card processing, or recurring billing to streamline the payment process and reduce late payments.
  • Segment Your Overdue Accounts: Categorise your past-due accounts based on the severity of delinquency. Prioritise contacting customers with the largest outstanding balances or the longest overdue payments.
  • Communicate Effectively and Professionally: Maintain a professional and courteous tone during collection communications. Explain the late fees associated with outstanding balances and offer options for resolving the debt, such as payment plans.
  • Use Escalation Strategies: If friendly reminders and phone calls prove unsuccessful, consider sending formal collection letters or escalating the matter to a collection agency as a last resort. However, remember that resorting to aggressive tactics can damage customer relationships.

Managing your small business accounts receivable can be a complex task, especially for growing businesses. Here at Around Finance, we offer a range of financial consulting services to help you optimise your AR processes. Our team of experienced professionals can assist you with:

  • Developing customised credit policies and payment terms
  • Implementing effective invoicing and collections procedures
  • Identifying and implementing suitable accounting software solutions
  • Providing ongoing guidance and support for managing your accounts receivable

For a personalised consultation and to learn how Around Finance can help your business thrive, contact us today. Remember, mastering the art of accounts receivable is an investment in the future of your small business.


Effective AR management ensures a steady cash flow and helps maximise profitability by collecting payments promptly.

Credit sales, layaway purchases, and customer deposits for services can all contribute to your AR.

Collection agencies should be a last resort after exhausting friendly reminders and escalation strategies.

Our team offers consulting services to develop credit policies, implement AR procedures, recommend accounting software, and provide ongoing support.

Common challenges include late payments, delinquent accounts, disputes over invoices, and the need for efficient collection strategies to minimise cash flow disruptions.

The factored accounts receivable amount is calculated by multiplying the invoice total by 1 minus the factoring fee percentage.

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